Wield VR lives in the heart of Finland where we grew up amongst the memes of the indestructible Nokia phones of old, living the dream of owning something that you never need to worry will let you down.

Our factory is located just a few miles from the border of the town of Nokia. In the Finnish language, the word for sustainable is "kestävä", which also means durable. If a product breaks down because it is not durable, it's not sustainable since it needs to be replaced.

Wield VR makes all of our products with durability and rigidness in mind, because we believe this is the only right way to build a sustainable hardware business.

We will replace any item or parts of an item that does not perform as intended for the lifetime of the product with the following terms:

- All replacement requests are handled by a case-by-case basis
- Proof of purchase or other identification of the original order is required
- Items impacted by ordinary wear and tear, personal preference, modifications, misuse or accidents are not eligible for return. On a case by case basis we may still choose to send out replacement parts.

We build products to last and we stand behind our quality. If you have an item you want us to take a look at, review our terms of service and refund policy and contact us by using the button below or at https://wieldvr.com/pages/support.

All returned items must be undamaged, with all original tags and labels attached. Save the original packing to be used for the return shipment.

To start a return on an item, fill out an return request to obtain a Return Merchandise Authorization (RMA) number.

We want you to get your hands on your new toy as fast as possible.

Orders from our store generally ship out the same business day when the order is placed before midday local Finnish time.
In most cases, orders received later than 4PM Finnish time will ship out the next business day.

All orders from wieldvr.com are delivered using express shipping methods from UPS or DHL, that can be delivered worldwide in 1-2 business days. We do not use slow courier or postage shipping methods.

Generally, you can expect the total timeline for the delivery of your order to take 2-6 business days, which includes multiple delivery attempts to your address given when making the order.

Starting from the end of August 2025, we will offer international Delivered Duty paid (DDP) shipping worldwide, excluding some regions that are under sanctions, war or other conditions that restrict the operations of logistics companies.