Refund policy

Last updated March 21st, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return for a full refund of your money.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging excluding the plastic wrapping. You’ll also need the receipt or proof of purchase.

All returns must be postmarked within ninety (90) days of the date of receiving the product. All returned items must be in new and unused condition, with all original tags and labels attached. Save the original packing to be used for the return shipment.

Return Process

To start a return on an item, you can contact our customer service at info@wieldvr.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Wield VR Oy
Attention: Returns
RMA #
Vesalantie 7 D c/o Wield VR
33960 Pirkkala, Pirkanmaa
Finland

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wieldvr.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For returns, risk of loss during shipping passes to you upon delivery of your Try Before You Buy products to the carrier. For returns from you to us, risk of loss passes to us, or the Third Party Selling Partner, upon our receipt of your Try Before You Buy returns from the carrier.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wieldvr.com.

How can you contact us about this policy?
If you have any further questions or comments, you may contact us by: info@wieldvr.com