3-Year Limited Warranty

Version 1.0 — 13 August 2026

Wield VR Oy provides a three-year limited warranty for qualifying OneStock products. This commercial warranty is provided worldwide and is free of charge. It gives you rights in addition to your rights under applicable consumer law. It does not replace, restrict or shorten those statutory rights.

1. Who provides this warranty

The guarantor is:

Wield VR Oy
Vesalantie 7
33960 Pirkkala
Finland
Business ID: 3306738-3
Email: info@wieldvr.com

Warranty service is coordinated by Wield VR Oy or an authorised service partner.

2. Products and purchases covered

This warranty covers every OneStock model and the physical components included in the OneStock configuration you purchased.

The OneStock must originally have been purchased new from wieldvr.com or an authorised Wield VR sales channel, including an authorised Wield VR marketplace listing.

Standalone accessories, separately purchased replacement parts, apparel, gift cards and the Wield VR Care Package do not automatically receive this three-year commercial warranty. They remain protected by applicable statutory rights and by any product-specific warranty expressly stated on their sales page.

3. Warranty period

The warranty lasts for three years from the date the OneStock was originally delivered to its first purchaser.

The same three-year period applies to qualifying OneStock products purchased before or after this warranty page was published. Publication does not start a new warranty period.

Historical references to a OneStock “lifetime warranty” referred to the product’s defined three-year warranty period. Wield VR now uses only the unambiguous term “3-year limited warranty”.

4. Transfer to a new owner

The remaining warranty follows the OneStock if ownership changes. A new owner may make a claim during the original three-year period.

We may ask for the original order number, another reliable record of the qualifying purchase and written notice of the ownership change. An unreadable or unavailable original receipt does not by itself invalidate a claim if the purchase and warranty period can be established by other reliable evidence.

5. What the warranty covers

This warranty covers defects in materials or workmanship that cause a covered OneStock or an included physical component not to function as intended during normal use and in accordance with Wield VR’s instructions.

Examples may include a structural or mechanical failure of the frame, stock, rail, locking mechanism, controller mount or grip that results from a defect rather than ordinary wear, accidental damage or misuse.

6. Remedies for a covered defect

You may ask us to repair or replace a defective product or component. We will provide the remedy without charge, within a reasonable time and without significant inconvenience to you.

Where permitted by applicable law, we may provide the alternative remedy if the remedy you request is impossible or would impose disproportionate costs in the circumstances. Other remedies may be available under applicable consumer law if repair or replacement is not completed as required.

7. What the commercial warranty does not cover

This commercial warranty does not cover an issue to the extent it was caused by:

  • ordinary wear, including ordinary wear of friction surfaces and other wear parts;
  • cosmetic wear that does not affect function;
  • an accident, drop, impact, liquid, extreme temperature, improper storage, neglect or misuse;
  • a modification, disassembly beyond documented adjustments, or an unauthorised repair;
  • use with an unsupported controller, headset, component or configuration, where that use caused the issue; or
  • loss or theft.

An exclusion applies only to the issue caused by the excluded circumstance. It does not remove statutory rights that may apply to the product or to a part excluded from this commercial warranty.

8. How to make a warranty claim

  1. Submit a request at wieldvr.com/pages/support or email info@wieldvr.com.
  2. Include your order number or other reliable evidence of the qualifying purchase, a description of the issue and, where reasonably possible, photos or a short video.
  3. We will assess the information and tell you whether remote troubleshooting, a replacement component or a return is needed.
  4. If an item must be returned, wait for our shipping instructions and Return Merchandise Authorisation reference before sending it. Not obtaining a reference does not remove your warranty or statutory rights, but contacting us first allows us to provide the correct prepaid shipping route.
  5. Pack the item securely. Original retail packaging is not required.

Please contact us without undue delay after discovering an issue. This request does not shorten any period provided by mandatory law.

9. Shipping for warranty claims

When we require an item to be shipped for assessment or remedy under a plausible warranty claim, we provide reasonable standard shipping instructions at no cost to you. Approved warranty shipments are free by standard service in both directions.

An active Care Package linked to the relevant order upgrades eligible warranty shipments from standard to express shipping and provides priority support. Care is not required to receive warranty coverage or free standard warranty shipping.

Do not send an item using an unapproved shipping method unless we have agreed to it in writing.

10. Care Package

The optional Wield VR Care Package is a service plan. It does not extend or replace this warranty.

One Care Package covers all eligible Wield VR physical products in the linked order. When Care is purchased through an eligible post-purchase offer, you select the order to which it is linked. Care benefits begin on the date Care is purchased and continue for the term shown before payment.

Care provides priority support and upgrades eligible warranty shipments from standard to express shipping. The current price is shown before payment on the Care product page, at checkout or in the relevant post-purchase offer.

You may cancel Care within 14 days of purchase for a full refund if no Care benefit has been used. If a benefit has already been provided, any refund will be determined according to the value of the service provided and applicable law. This does not affect your mandatory consumer rights.

11. Territory

This commercial warranty applies worldwide to qualifying OneStock products. Warranty service is coordinated by Wield VR Oy or an authorised service partner.

12. Your statutory rights

This warranty is a voluntary commercial warranty. It does not affect the legal rights you have against the seller or another liable party under the law that applies to your purchase. Those rights may continue after this commercial warranty ends and may provide remedies not described here.

For warranty assistance, use our support request form or email info@wieldvr.com.