FAQ

Here is a list of our Frequently Asked Questions to help you.
If you still have questions, don't hesitate to contact us!

Please note, all information below are to be considered general in nature and exceptions from the below stated information such as time frames may occur.
Generally information found on product pages is newer than information gathered into the FAQ.

Wield VR OneStock

Why an Invite System and how can you get one?

The OneStock is in high demand, and to manage orders effectively, we've implemented an invite-only system. This ensures every order goes to the right person.

To get an invite, check out exclusive codes in reviews by VR content creators like Samuel Jones Tech.

If those are taken, join the waiting list; your leaderboard position determines when you'll receive an invitation. Higher placement means earlier access. Once invited, you have 48 hours to purchase using the provided code. Boost your chances by referring friends and climbing the leaderboard.

What HMD's and controllers do you support?

We support

  • Meta Quest 2
  • Meta Quest 3
  • Meta Quest Pro
  • Oculus Quest 1 / Rift S
  • Oculus Rift CV1
  • Sony PlayStation VR2
  • Sony PlayStation VR2
  • HTC Vive
  • HP Reverb G2
  • Valve Index

    Please note that availability for some VR systems may be delayed if the demand for a specific model is low, such as for the PlayStation VR1 system for the older PS4 system, as we will be prioritizing our production operations on the most popular models.

What comes with the OneStock?

The OneStock comes with

  • OneStock telescoping frame
  • Length and Height adjustable buttstock
  • Two interchangeable controller grips (left and right) for your selected VR system
  • Dual-QD multifunctional soft-touch sling
  • Controller friction adjustment tool
  • Spare wear parts for the friction joints
  • Product box

How do I adjust the OneStock frame and controller mounts?

All features of the Wield VR OneStock are designed to be as intuitive and easy to use as possible.

The frame can be adjusted simply by unlatching the locking lever with one finger and then pulling the frame shorter or longer.

After doing the adjustment, you can leave the locking lever open to play pump-action, or relock it into the new position by pushing the locking lever in.

Please refer to our instruction video here once it's available:

How do I adjust the OneStock controller mounts?

All features of the Wield VR OneStock are designed to be as intuitive and easy to use as possible.

The controller mounts can simply be adjusted by with one hand grabbing the VR controller and putting it in place into the controller grip, and with the other hand gripping the OneStock frame.

Then you can just simply twist the controller into the desired position, be it vertical or horizontal. You can also fine-tune the controller angle and the angle of your wrist.

We call our controller adjustment friction mounts the BiHold system due to this 2-handed grabbing action.

In order to lock the BiHold friction mount into a desired position in for example eSports use cases, you can simply take a hex key and tighten the friction joints to the point where they no longer rotate when twisting with 2 hands.

Please refer to our instruction video here once it's available:

How do I adjust the OneStock buttstock?

All features of the Wield VR OneStock are designed to be as intuitive and easy to use as possible.

The buttstock length adjusts by simply pushing a button and pulling or pushing the stock to the desired length one step at a time.

The buttstock height similarly adjusts by push-button action, but this one requires button presses on both sides of the rail at the same time, and then you can freely lift or lower the cheek rest into the desired position and release the push buttons until the buttstock clicks into place.

The entire buttstock assembly can also be slid off the rail and re-inserted in an inverted position in some use cases.

Please refer to our instruction video here once it's available:

How do I adjust the carrying sling?

All features of the Wield VR OneStock are designed to be as intuitive and easy to use as possible.

The premium tactical carrying sling provided with every OneStock can be used and adjusted in multiple ways.

Firstly, the sling attaches to the OneStock by pushing the Quick Disconnect swivel button in, and pushing the QD swivel into the slot in the OneStock.

The sling can be configured either 1-point or 2-point configurations by attaching the sling's second QD swivel onto itself or to the OneStock frame.

You can adjust the sling to be in left-handed or right-handed 1-point configuration by altering which side of the sling buckle the QD swivel is attached to.

You can adjust the length of the sling by pulling the loop on the sling up or down.

Please refer to our instruction video here once it's available:

Do I need to order Additional Controller Mounts?

The OneStock will come with controller grips for your selected VR system and no additional controller grips are required. If you would like a second pair as a backup or another pair for a different VR system then the Additional Controller Mounts are for you! Please be sure to specify the VR system you would like the controller mounts to be in on the product page!

Setting up the OneStock

Unboxing Wield VR OneStock

Please refer to our unboxing video here:

How do I set up my Wield VR OneStock?

Please refer to our instruction videos here: instructional videos

How do I attach my XYZ VR Controllers?

Please refer to our instruction videos here: instructional videos

How do I attach the sling to 1-point configuration?

Please refer to our instruction videos here: instructional videos

How do I attach the sling to 2-point configuration?

Please refer to our instruction video here: instructional videos

I have a sling at home, can I use it?

If it has a standard Quick Disconnect swivel mount, maybe. Most companies make QD mount slings, but the sizing is not standard and your sling may or may not fit.

If your pre-existing sling does not have a QD swivel mount, we do have a clamp sling mounting point available in the tip of the cheek rest.

Our limited warranty only covers issues that originated from the usage of the sling that was included with the product.
In order to prevent any unforeseen issues from arising, we recommend you use the sling provided with the OneStock.

Shipping

How long will my order take? 

Order processing generally takes 1-2 business days for items that are marked plainly with an 'in stock' status. For items in presale, general shipping time estimates for timelines of our manufacturing runs and batch shipping estimates are given on the product pages.

We are shipping out OneStock presales in batches and are be fulfilling orders based on order date. Batch one shipped out in the beginning of March, 2024. Batch two will ship by March 31st, 2024. Batch three will be shipped by April 15th, 2024. Batch 4 fulfillment will begin in mid-April 2024.

If you have any questions about which batch you are part of, please contact us.

How much does shipping cost?

Rough regular shipping costs (exceptions may occur):

Order value $1-34.99 USD Shipping cost is $19.95 USD
Order value $35-49.99 USD Shipping is $13.95 USD
Order value $50 USD and over Standard Shipping is FREE, upgrade to Express Shipping to an access point is $5.99 USD, and Express Shipping to your front door is $9.99 USD.

How long will shipping take?

Where are Wield VR products shipped from?

Our products are shipped from Finland. Our site will automatically include VAT for European customers at the checkout.

Customers outside of the EU will be responsible for local taxes on products.

Can I return the product if I'm not satisfied?

Yes, absolutely. We have a 90-day full money back satisfaction guarantee buyer protection, where you can at any point return undamaged products to us for any reason.

Please refer to our return policy in our refund policy page.

Our products also have a full 3-year limited warranty, so in case you are not satisfied we are committed to working out any possible issues.

Do you ship overseas?

Yes, we ship overseas!

We offer free standard shipping for orders over $50 USD.

For orders under $50 USD, we also offer international shipping at an extra cost. We will email you if we find better shipping alternatives during order processing.

List of areas and countries we currently ship to:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Didn't find yours? Contact us here.

All orders ship from Finland. All orders from the EU include VAT.

Depending on where you live, you might be liable for customs fees and VAT payments.

Check your country's import value limit before ordering to estimate the possibility for extra import charges. Generally in the US our products do no exceed the order value threshold, but UK and Canada customers will likely be subject to import charges.

I already paid for shipping, why do I have to pay customs?

We do not collect import/customs fees. This is set by your country and this money does not go to us or the shipping company. This is collected by your government. Each country has its own laws and regulations so be sure to check your local law.

This might come as an unpleasant surprise if you have never ordered any imported goods to your country before, and that's why we put this info into our shipping policy to be transparent to our customers outside the EU.

I have multiple orders outstanding, can you ship together?

Yes, we can see multiple orders in our system and we can combine them to save on shipping costs.

If you have orders with different shipping addresses you'd like to combine, please reach out to us at info@wieldvr.com.

Miscellanous

How can we get a hold of you?

Please use the contact form below or email us directly at info@wieldvr.com

We are also active on our discord server here:
Wield VR discord server